Customer Support-
To View Results of Reports Ordered On-Line Login Here
- Confirmation Of My Order Via E-Mail
- Receipt Number Via E-Mail
- Password Via E-Mail
- E-Mail Notification That Results Of My Report Are Ready
Special Note Regarding The Above Issues
1st- Make sure that you are checking the correct e-mail accounts for your paypal receipt and passwords. Many times clients have multiple e-mail addresses and forget to check their e-mail address which they used on the paypal order.
2nd- You must check that you have not switched your e-mail client to not accept e-mail from our site usatrace.com. You may have inadvertently done this. Make sure you enable your e-mail client to accept e-mail from our site.
3rd- Check to make sure that our e-mail to you has not been inadvertently filtered by your ISP's junk filters. This is a big issue on-line for all merchants now, not just our site. Even if our e-mail sent to you was not junk, it may have been filtered accidently by your ISP. Check your "bulk" or "junk" folder in your e-mail client for any e-mails from our site.
4th- We want to assure you that we respond to all issues immediately, sometimes within minutes. However If you do not receive an e-mail response from us within a few hours then please try sending it from another e-mail address or leave a message with Live Support on the left hand side of this page. We will always make sure that you receive what you have paid for.
Refund and Fraud Policy- This information can also be found in our "Terms and Conditions". Please be advised that we take fraud very seriously at USATrace. All IP address information is logged and provided to the Internet Crimes Bureau in cases of fraud or chargebacks where services have been provided in accordance with the Terms and Conditions.
Linking To USATrace.com- If you would like to link to our site Click Here
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Mail Orders- Please print out order page with your e-mail address for faster service. Please include Postal money order, or bank cashiers check made to the Corporation name and address above. Orders sent out via e-mail same day order received, or requested hard copy sent in mail.
